Shipping Policy

Last updated: August 8, 2026

Thank you for shopping with ASMARA Essentials. We work with fulfillment and shipping partners to get your products delivered to you as efficiently as possible.

1. Shipping Destinations

We currently ship to locations available at checkout.

Shipping availability may vary depending on the product and destination.

2. Order Processing

Orders are typically processed after payment has been successfully received.

Processing times may vary depending on the product, supplier, inventory availability, and fulfillment location.

If there is an unexpected delay in processing your order, we will make reasonable efforts to provide an update.

3. Shipping Times

Estimated delivery times are displayed at checkout when available.

Delivery times are estimates and are not guaranteed unless specifically stated otherwise.

Actual delivery times may vary because of:

• Shipping carrier delays

• Weather

• Holidays

• Customs processing

• Incorrect or incomplete shipping information

• High order volumes

• Other circumstances outside our control

4. Shipping Costs

Available shipping options and applicable shipping costs will be displayed at checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other shipping discounts.

5. Order Tracking

When tracking information is available, we will provide it to you using the contact information associated with your order.

Tracking information may take some time to update after an order has been shipped.

6. Multiple Products in One Order

If you purchase multiple products, your items may arrive in separate packages or at different times.

This can happen because products may be fulfilled or shipped from different locations.

You will not necessarily receive all items from an order in the same package.

7. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you enter an incorrect or incomplete address, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping costs caused by an incorrect address may be the customer's responsibility.

8. Lost, Stolen, or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier.

If you still cannot locate your package, contact us so we can help investigate the shipment.

We are not responsible for packages that are confirmed by the carrier as delivered to the address provided at checkout, except where required by applicable law.

9. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and product and contact us as soon as possible.

For products that arrive damaged or defective, please refer to our Returns & Refund Policy.

10. Customs, Duties, and Taxes

For orders shipped internationally, additional customs duties, taxes, fees, or import charges may apply depending on the destination.

Unless otherwise stated at checkout, these charges are the customer's responsibility.

Customs policies vary by country, and ASMARA Essentials cannot guarantee how quickly customs will process an international shipment.

11. Delayed Orders

If your order is taking longer than the estimated delivery window, please contact us with your order number.

We will review the available tracking information and work with the appropriate shipping or fulfillment provider to help locate your order.

12. Shipping Contact

If you have questions about shipping or your order, please contact us using the customer support contact information provided on our website.

Please include your order number when contacting us about an existing order so we can assist you more efficiently.