Refund policy

Returns & Refund Policy

Last updated: August 8, 2026

We want you to be happy with your purchase. If there is a problem with your order, please contact us so we can help resolve it.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must generally be:

  • Unused and in its original condition

  • In the original packaging, when applicable

  • Free from damage caused by misuse, accidents, or normal wear and tear

2. Damaged or Defective Products

If your product arrives damaged, defective, or does not work as described, please contact us within 30 days of delivery.

Depending on the situation, we may provide:

  • A replacement at no additional cost, or

  • A full refund to your original payment method

For defective or damaged items, we may request photos or a short video showing the issue so we can properly evaluate the claim.

Please do not send an item back before contacting us and receiving return instructions.

3. Wrong Item

If you receive an item that is different from what you ordered, please contact us within 30 days of delivery.

We will work with you to provide a replacement or refund, depending on the circumstances.

4. Change of Mind

If you simply change your mind about your purchase, you may request a return within 30 days as long as the item is unused and in its original condition.

For change-of-mind returns, the customer is responsible for return shipping costs unless otherwise stated.

Any original shipping charges are generally non-refundable.

5. Items That Cannot Be Returned

Returns may be refused for products that:

  • Have been used or damaged after delivery

  • Show signs of misuse or improper handling

  • Are missing significant parts or accessories

  • Have been altered or modified by the customer

  • Are returned outside the 30-day return period

6. Refunds

Once your return or refund request has been approved, we will process the applicable refund to your original payment method.

After we issue the refund, your bank, credit-card company, or payment provider may require additional processing time before the funds appear in your account.

7. Replacements

If we approve a replacement for a defective, damaged, or incorrect product, we will provide instructions for the replacement process.

Replacement availability may depend on product availability.

8. Order Problems

If your order arrives damaged, defective, incorrect, or significantly different from what was advertised, please contact us as soon as possible.

When contacting us, please include:

  • Your order number

  • A description of the problem

  • Photos or video of the product when applicable

This helps us resolve your issue as quickly as possible.

9. Product-Specific Exceptions

Some products may have additional return, warranty, or usage requirements due to their nature. If a product has specific requirements, those requirements will be communicated on the applicable product page or at checkout.

10. Contact Us

For questions about returns, refunds, replacements, or damaged products, please contact our customer support team using the contact information provided on our website.

We reserve the right to review each return and refund request individually to prevent fraud and misuse of our return policy.